Delivery & Pickup
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Ordering Online
Choose your items, select pickup or delivery where available, and review your order details before checkout.
Please make sure your contact information, selected location, and requested time are correct. Your order confirmation will include the details you need to collect or receive your order.
Pickup Locations
Select your preferred cafe when placing your order:
- Burnaby: 3700 Willingdon Ave, Burnaby, BC
- Coquitlam: 1001 Austin Ave, Coquitlam, BC
- Vancouver: 555 Seymour St, Vancouver, BC
Menu availability and pickup times may vary by location. Please collect your order from the location shown in your confirmation.
Collecting Your Order
When you arrive, let our team know you’re collecting an online order and provide your name or order number.
Your confirmation will show your estimated pickup time. If you arrive early, your order may still be in preparation.
Running Late?
Please contact your pickup location as soon as possible if you’re delayed or unable to collect your order.
For food quality and safety reasons, we may not be able to hold prepared items indefinitely. For missed pickups and cancellation requests, please see our Refund & Cancellation Policy.
Delivery Availability
Delivery options, service areas, and available times will be shown when you order. Availability may depend on your address, the selected cafe, and the delivery provider.
Any delivery fees, minimum order requirements, and other charges will be displayed before you confirm your purchase.
Delivery Details
Please provide a complete delivery address, including your unit number, entry instructions, and a phone number where you can be reached.
Incorrect or incomplete information may cause delays or prevent delivery. If you notice an error after ordering, contact us or your delivery provider promptly.
Estimated Times
Pickup and delivery times are estimates, not guarantees. Preparation volume, traffic, weather, and other circumstances may affect when your order is ready or arrives.
If your order is significantly delayed, contact us or the delivery provider with your order number for assistance.
Third-Party Delivery Orders
If you order through a third-party delivery service, that provider manages its delivery tracking, fees, and delivery support.
For delivery problems or refund requests, use the provider’s support channel. You can also contact us about concerns with the food or drinks we prepared.
Problems With Your Order
If an item is missing, incorrect, or arrives in an unsatisfactory condition, please report the issue promptly. Include your order number, a description of the problem, and a photo if helpful.
Please see our Refund & Cancellation Policy for information about replacements and refunds.
Catering & Large Orders
Pickup or delivery arrangements for catering and large orders will be confirmed with your quote or booking. Please review the agreed location, timing, and any delivery charges before confirming your order.